POLICIES
DEPOSITS & CANCELLATIONS
HAIR CARE
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NO DEPOSIT NO APPOINTMENT NO EXCEPTIONS!
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DEPOSITS ARE NON REFUNDABLE! YOU'RE ALLOWED TO RESCHEDULE ONCE WITH THE SAME DEPOSIT WITHIN THE SAME CALENDAR YEAR.
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IN THE CASE OF AN EMERGENCY WHERE YOU NEED TO CANCEL/RESCHEDULE THE SAME DAY OF YOUR APPOINTMENT REACH OUT TO RECEIVE A FULL REFUND. I UNDERSTAND THINGS HAPPEN BUT MORE THEN ONE TIME WOULD RESULT IN PAYING A DOUBLE DEPOSIT THAT DOESN'T GO TOWARDS YOUR SERVICE
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NO CALL NO SHOW = BANNED FROM BOOKING !
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IF YOU WOULD LIKE TO CHANGE THE STYLE PLEASE DO SO WITHIN 48 HOURS (2 DAY NOTICE),OTHERWISE THE STYLE BOOKED WOULD BE THE STYLE GIVEN THE DAY OF THE APPOINTMENT.
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APPOINTMENT DAY
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HAIR MUST BE FRESHLY WASHED ! I DO NOT & WILL NOT WORK OVER DIRTY HAIR
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HAIR MUST BE THOROUGHLY BLOWN OUT* YOUR FINGERS OR COMB MUST BE ABLE TO GO THROUGH THE HAIR WITH EASE * YOU WILL BE CHARGED THE BLOW OUT FEE IF NOT DONE PROPERLY
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NO PRODUCTS IN THE HAIR ! NO OILS, GREASE OR HEAVY LEAVE IN CONDITIONERS
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PLEASE SECTION THE HAIR INTO FOUR BIG BRAIDS OR KNOTS ABSOLUTELY NO PUFFS OR PONYTAILS !
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IF YOU ADD THE BLOW OUT SERVICE PLEASE MAKE SURE HAIR IS THROUGHLY DETANGLED AND FREE OF KNOTS AND OLD BRAIDS
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PLEASE ARRIVE ON TIME ! THERE IS A 15 MINUTE GRACE PERIOD ANYTIME AFTER WOULD RESULT IN RESCHEDULING DO NOT ABUSE THE TIME GIVEN!
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ABSOLUTELY NO FOOD THAT REQUIRES UTENSILS !
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NO SAUCES OF ANY SORT
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ALL DRINKS MUST HAVE STRAWS OR SPORT BOTTLE CAP
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SNACKS ARE FREE & PROVIDED THROUGHOUT APPOINTMENT
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* PLEASE INFORM ABOUT ANY FOOD ALLERGIES*
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IF CLIENT GIVES A HARD TIME DURING APPOINTMENT YOU WOULD BE CALLED TO PICK THEM UP! EX: CRYING, GETTING OUT OF CHAIR, TANTRUM , ETC . I AM NO LONGER ALLOWING THE PARENTS TO SIT IN THE ROOM. IF YOUR CHILD CAN NOT SIT WITHOUT YOU DO NOT BOOK !